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adrien.scott
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Burger King Staff refused to read menu to blind
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Medina Hall, a blind woman and with a food allergy said her nut allergy could trigger severe asthma attacks and so she asked for the ingredients of a brownie to be read out to her by Burger King staff. The staff told her that it is a company policy that the customers should read it by themselves. Burger King spokesman apologized to Medina and confirm that there is no policy to refrain from reading allergen information to visually-impaired customers.
What is your opinion on this matter?
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Honestly, I sometimes wonder if these people are capable of independent thought. I was in a cafe a few years ago and took a piece of chocolate cake out of the fridge and asked the girl to heat it up for me. And she said she didn't have the instructions for that. I said put cake in microwave, turn it on for ten seconds and take it out. It's not hard.
And this poor ladies situation is nonsense.
Honestly, I sometimes wonder if these people are capable of independent thought. I was in a cafe a few years ago and took a piece of chocolate cake out of the fridge and asked the girl to heat it up for me. And she said she didn't have the instructions for that. I said put cake in microwave, turn it on for ten seconds and take it out. It's not hard.
And this poor ladies situation is nonsense.
True - that said there may be red tape regarding the heating of cake in case it is overheated in the microwave and burns a customer’s mouth. Or something like that. Health and Safety and all that.
It’s more likely that overworked and underpaid staff were too busy to sit and read an entire menu to someone? I’m still happy to blame the company but let’s cut the staff some slack.
It’s more likely that overworked and underpaid staff were too busy to sit and read an entire menu to someone? I’m still happy to blame the company but let’s cut the staff some slack.
She just wanted to know the ingredients of a brownie not the entire menu.
It comes down to the individual person. To not help someone just because it wasn't part of training or it's not company policy to do so just lacks compassion. They are most assuredly underpaid, but its still part of the service industry that requires you to deal with people at your job. You need to be able to be decent when the time calls for it.
No excuse whatsoever for failing that woman's concern about her nut allergy.
I definitely think there needs to be more training as far as blind and deaf customers in the fast food business. They should have had a Braille menu they have picture menus for the deaf they should have had Braille available. They probably did but because they are rarely used. This person had no idea.
We have a picture menu so we can point. As a lot of the Deaf/deaf and hoh community cannot write or write well enough for others to understand as their language is asl. And English and asl are very different. So they have picture menus also because some of us cannot talk. You are the one who does not know what they are talking about. We can see and we can point. But we can’t always talk or write. I believe the technical term for it is a menu board.
Reply to susan.rios
We have a picture menu so we can point. As a lot of the Deaf/deaf and hoh community cannot write or write well enough for others to understand as their language is asl. And English and asl are very different. So they have picture menus also because some of us cannot talk. You are the one who does not know what they are talking about. We can see and we can point. But we can’t always talk or write. I believe the technical term for it is a menu board.
Wow I’ve never considered that many deaf people would have trouble reading and writing. Of course it makes perfect sense, if someone has been deaf since before they could read, then learning to read— which obviously relies on sounds— would be a massive difficulty. Thanks for teaching me something!
Everyone in this situation is wrong. They should be able to accommodate blind people by reading the menu & if they couldn’t she should’ve told them “Since you can’t read it to me I have an extreme nut allergy & need to know which items if any contain any nuts or nut products because I can have an extremely bad allergy reaction.” So now you’re either going to read me the ingredients or tell me what I can eat.
Everyone in this situation is wrong. They should be able to accommodate blind people by reading the menu & if they couldn’t she should’ve told them “Since you can’t read it to me I have an extreme nut allergy & need to know which items if any contain any nuts or nut products because I can have an extremely bad allergy reaction.” So now you’re either going to read me the ingredients or tell me what I can eat.
Sadly they'll often say 'nothing' cos they're busy, don't care, or because if they're reading it aloud and miss out a word or say it wrong, somebody could die.
Everyone in this situation is wrong. They should be able to accommodate blind people by reading the menu & if they couldn’t she should’ve told them “Since you can’t read it to me I have an extreme nut allergy & need to know which items if any contain any nuts or nut products because I can have an extremely bad allergy reaction.” So now you’re either going to read me the ingredients or tell me what I can eat.
This happened to my niece too. My niece has specifically asked if a dessert had any nuts in it. She was told no. She didn't see any in/on it either. The 2nd bite, guess what she found? Walnuts. They are the worst for her. So, asking doesn't always work because servers don't have a clue what is in the food over half the time. Ideally, the server should have said, let me ask, then asked the cook and/or manager if she had no idea. Instead, she just assumed. My niece only eats certain foods out now because of more than 1 incident like this.
This happened to my niece too. My niece has specifically asked if a dessert had any nuts in it. She was told no. She didn't see any in/on it either. The 2nd bite, guess what she found? Walnuts. They are the worst for her. So, asking doesn't always work because servers don't have a clue what is in the food over half the time. Ideally, the server should have said, let me ask, then asked the cook and/or manager if she had no idea. Instead, she just assumed. My niece only eats certain foods out now because of more than 1 incident like this.
I was a chef and I had daily morning meetings with the staff to discuss the menu, so they were fully aware of ingredients, it's not hard to train staff if you do it regularly and they appreciated not looking stupid when people asked questions and because they knew it saved time during busy periods.
They have to! She needs the information urgently! What kind of service is this!?
But even in an airplane, we advise the passenger who mentioned about own peanut allergy we cannot service any of food since every meals are cooked in non-peanut free environment. So we ask them to bring own food by themselves.
We live in times when people do not like to take responsibilities for their own lives and health.
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