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Fortnite Receives 'F' Rating From BBB

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Epic Games, the studio behind the massively popular Battle Royale shooter Fortnite, was awarded an “F” rating for its customer service by the Better Business Bureau (BBB).

The Better Business Bureau tagged Epic Games with its lowest possible rating because of “unanswered customer complaints.” The bureau said that it has 279 complaints against the studio on file over the past three years, with 271 complaints logged in 2018. Out of the total number, the Better Business Bureau said that 247 are unanswered.https://www.digitaltrends.com/gaming/epic-games-graded-f-by-better-business-bureau/
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adrien.scott
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BBB is not an official government body, it is a national network of non-profit organizations that aims to make businesses better through services such as dispute resolution, calling out fraudulent practices, and providing people with information through company pages and grades. So they are only helping the public to be aware of the companies' practices that may not be favorable for them.
6 mths
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Is BBB really helping consumers? And do you think Fortnite deserves the"F" rating from them?
6 mths
matthew.brown
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"Hundreds of complaints" in a game with 100 million users... neutral face
6 mths
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"Hundreds of complaints" in a game with 100 million users... neutral face
Fortnite has over 200 million users.
6 mths
Host
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"Hundreds of complaints" in a game with 100 million users... neutral face
That doesn't mean they can rip people off and not have anyway to get ahold of them. I'd be pissed. And a few hundred customers with complaints it actually a lot no matter how many use the product.
6 mths
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Most of their users have probably never heard of the BBB. Not to mention many of them are not in the US. This kind of bad customer service will kill any business. I'm sure 1000 companies are trying to copy Fortnite, and if they have better customer service that is all it will really take.
6 mths
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It's not Fortnite's fault, these little kids see"free v-bucks" ads everywhere which are fake. V-bucks are the online game currency and can only be bought in game. But these kids click the ads and give all their info to a website that has nothing to do with Fortnite and that's how they get scammed.
6 mths
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Cmon, this game has millions of players and thousands of paying customers. It has received 270 complaints from users and it suddenly appears as bad company?))
6 mths
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Kids buying sh*t with parents info. Then parents declining the charges. That's all that is.
6 mths
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The BBB is purely a membership based business, so keep that in mind. It's just a pay to play scheme.
6 mths
Host
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The BBB is purely a membership based business, so keep that in mind. It's just a pay to play scheme.
So you're telling us that if the BBB said a particular company was cheating and ripping people off you'd ignore that warning and still hand over your credit card info? Yes, there were incidents *in the past* with the BBB, but a large majority of the time their ratings are entirely justified and truthful. If you choose to ignore them, then that's your choice and your own risk.
6 mths
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