ellen.hicksellen.hicks

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How do you deal with difficult customers?

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ellen.hicks
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christina.potts
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Never argue with customers when they are angry, displeased or complaining. If you allow a customer to push your buttons and lose control of yourself, you've lost control of the situation.
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darius-clemente
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Never argue with customers when they are angry, displeased or complaining. If you allow a customer to push your buttons and lose control of yourself, you've lost control of the situation.
I agree. If you want to succeed in business, never pick a fight with your customers. Always address them with respect and understanding.
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karla.white
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Don’t take it personally, when customer argue with you and try to communicate with a customer and resolve the issue.
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kabir.sadana
kabir.sadana followed this discussion
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If you honestly don't know what to do, get help from someone who knows more. Ask your supervisor for assistance to resolve the issue fast.
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When a customer tries to intimidate you, stay calm and ask what's their concern. Let them talk and just listen.
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I just do my best to answer all their queries and give them what they need. If they are really an irate customers, I will delve deeper to get the root cause of their behavior.
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As much as possible I try to be patient, understanding and respectful.
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Host
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You can lose a good customer if you show boredom, irritation, disdain or displeasure so try to be patient with them then offer solutions to their problems.
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Don't blame the customer or the company. That's asking for a lawsuit!
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You need to realize that your customer or client is upset and that it's up to you to solve the problem. Adjust your mindset so that you're giving 100% of your focus to your client and to the current situation.
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I just do my best to answer all their queries and give them what they need. If they are really an irate customers, I will delve deeper to get the root cause of their behavior.
That's right. You have to know where they are coming from to resolve their concern.
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I just smile and breathe in and out. I have to be calm or else I'm gonna slap them, haha! Just kidding.
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Listen actively to what your client or customer is saying because he wants to be heard, and to air his grievances.
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